Valid on Valmmira Collection purchase only and requires to place a separate order for Valmmira Collection purchase. Cannot be combined with any other offer or site-wide collection. Not valid on sale items. Other restrictions may apply. Minimum purchase requirement amount is net of any discounts. Sales tax and shipping and handling are not included in the total minimum purchase calculation. Taxes payable after coupon value is deducted. If you return a portion of your purchase a portion of the discount will be lost. Cannot be redeemed for cash. Offer is subject to change without notice.

Return Policy

We want you to be fully satisfied with your purchase from us. In the event you are unhappy, we offer you 7 days of return/exchange policy with the full refund on qualifying merchandise. You will need to inform us within 72 hours of delivery of the products. 

Return and Exchange policies at a glance:
Here's a quick overview of how we handle returns, exchanges, refunds, and credits.

 

 

Non-Valmmira (Site-wide) Collection - RETURN TO INDIA

Valmmira (Exhibition) Collection - RETURN TO USA

How long do I have to return or exchange an item I bought?

To qualify for a return you must contact us within 72 hours of receiving your shipment and get the "Return Acceptance" confirmation email from us and ship the product(s) back within 7 days of receiving the shipment.

What items are qualified for Return?

Unstitched or Standard Size/Stitched garments.

Items which are damaged, defective or wrongly shipped may be returned.

Are there limitations on returning specific merchandise?

 

Sale and Final Sale items are not eligible for return or exchange. No refund will be issued.

Sale and Final Sale items are not eligible for return or exchange. If you alter the garment, they are considered a final sale and are not eligible for return or exchange.

Jewelry and Accessories are not eligible for return or exchange.

Jewelry is not eligible for return. However, a one-time exchange is allowed, and you pay for return shipping.

Merchandise with Custom Order, Custom Design or Custom Measurement will not be eligible for a return or exchange. Please note, pre-stitched, ready pleated sarees are considered customized products, so are not eligible for return or exchange.

In what scenarios would you not accept any returns?

We also do not accept returns in following cases:

* If you do not inform us within 72 hours of receiving your shipment and get a return authorization confirmation from our team.                  

* If the product(s) is not dispatched within 7 days of receiving the shipment.

* If you do not report the defective products within 48 hours of receipt of your order.

How much will be Refund on qualifying items?

Unstitched Garment - 100%
Standard Size/Stitched Garment - 70%
Damaged or Defective Garment - 100%

Unaltered Garment - 100%
Damaged or Defective Garment - 100%

What part of an order is non-refundable?

Shipping and stitching charges along with any customs and duties are non-refundable.

In case of orders which qualified for free shipping, flat shipping cost per item will be deducted from the eligible refund amount. See below.

Within India - No Charges

All Countries other than India - $10 USD per item

Shipping charges along with any customs and duties are non-refundable.
 

In case of orders which qualified for free shipping, flat shipping cost per item will be deducted from the eligible refund amount. See below.

Within USA - Apparel: $11 USD per item; Jewelry: $4.99 USD per item        

All Countries other than USA - Apparel: $29 USD per item; Jewelry: $15 USD per item

Where are the items ship from and returned to?

All Non-Valmmira Collection items ship from India and are returned back to India. See below for return address. 

All Valmmira Collection items ship from the USA and returned back to the USA. Contact us at support@ethnic-rack.com for details.

How can I identify Valmmira Collection Vs Non-Valmmira Collection items?

No Logo/watermark on product image

All Valmmira Collection items have Valmmira Collection logo/watermark on the product image

Is the shipping fee charged for exchanges?

No, for shipping within India for the exchange item with equal or higher value.

No, for shipping outside India as long as the value of exchange item or order is higher than Free Shipping eligible amount, at the time of exchange.

No, for shipping within the USA for the exchange item or order over $75 USD.

No, for shipping outside the USA for the exchange item or order over $500 USD.

How can I receive a refund for my order?

Eligible items will get a credit back in the same mode of payment. Any part of your order paid through store credit or gift card will receive the refund as a store credit.

I received an item as a gift. How can I receive a refund?

Only gift return of qualifying items with gift receipt (invoice) will receive a gift card or store credit in the amount of the purchase price. Gifts returned without gift receipt (invoice) will not be eligible for return.

Notes

Only qualifying items in their original state – NEW, UNWORN, UNALTERED, UNWASHED with ORIGINAL PACKAGE- will be accepted for return or exchange. Products that have been tampered with such as used, altered, washed, stained, or those with any kind of body odors, perfume scents etc. will not be accepted for exchange or return.

Returns are only permissible after confirmation via email from our team. If the customer fails to attempt to communicate, to get approved and deliver to us within a stipulated time, we are not liable to accept the product as a return.

Easy Exchanges: Love it but need a different size, color, or pattern? We're happy to exchange as long as that item is still in stock and you pay for return shipping.

All return shipments must be sent by the customer via a trackable shipping service. We do not accept return shipments via ordinary post or postage service that does not provide online tracking to a doorstep.

The exchange and full refund policy are exclusive of any shipping cost paid by you. Return shipping will be borne by the customer.

The refund amount will be issued after deducting all discounts, offers, coupon, rewards, promotion, shipping, stitching, custom, and duties.

Refunds will be issued or exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check.

 

PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS IF PRODUCT(S) IS DISPATCHED TO US AFTER 7 DAYS OF RECEIVING THE SHIPMENT, SO PLEASE MAKE SURE YOU REPORT THE MATTER TO US AND DISPATCH THE PRODUCT(S) AT THE EARLIEST ONCE WE ACCEPT THE RETURN REQUEST. KINDLY NOT DISPATCH THE PRODUCT(S) BEFORE RECEIVING A “RETURN ACCEPTED” CONFIRMATION EMAIL FROM US, WE WILL NOT BE ABLE TO ENTERTAIN SUCH REQUESTS. 

Defective Products:
If a product(s) is damaged or defective in any way, please contact us at support@ethnic-rack.com within 24-48 hours of receipt of your products.

We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product. If we are unable to replace the product or remedy the fault, then we will refund you the money.

Please send a photograph of the fault, this will prevent any possible delays in the returns process. Upon receiving the defective product, we will then need to approve the claim. You will be informed of the situation and a new product along with compensation return-shipping costs will be sent to you.

Alternatively, if no other option is available to us, we will refund you the price of the product, including any return/shipping costs.

How to make your Return or Exchange?

Step 1: If you're not satisfied with the products received, please contact our customer service within 72 hours of receipt of your order.

Step 2: If you want to exchange, it's easy! Just inform us of the item SKU and size which you want to exchange for. If you return for refund, our Account Department will arrange the refund for you after receiving the returned items.

Step 3: Pack it up. Place your item(s) (in unworn condition) and invoice in a securely sealed shipping package.

Step 4: Send it off. Affix shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.

Please allow 10 to 15 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at our Fulfillment Center. We'll email you once we process your return or exchange.

Please be aware that we cannot take responsibility for any lost or damaged package and any lost or damaged goods will not be eligible for the refund.

If you still have any questions regarding return policy, please feel free to contact us.

Return Address (Site-wide Collection only), FOR VALMMIRA COLLECTION RETURNS, CONTACT US AT SUPPORT@ETHNIC-RACK.COM, FOR DETAILS. 

PLEASE USE FOLLOWING ADDRESS WHEN YOU ARE RETURNING YOUR NON-VALMMIRA COLLECTION ITEMS.

Valmmira Fashion
D-1001 Nandanvan Bldg.
Near Someshwara Enclave
Vesu, Surat 395007
Gujarat, India

Order Cancellation:
• You can cancel an order completely or partially within 48 hours of order placed.
• 15% administration fee will be deducted for any orders canceled after 48 hours of order placed.
• Stitched outfits will not be eligible for cancellation.
• Any custom made / haute couture outfits canceled after receiving samples, 10% of the total order value will be deducted and rest will be refunded.

What if I cancel after 48 hours of ordering?

You have two options.

1) 15% administrative fee will be deducted for the immediate refund.
2) Full refund in the form of store credit. This credit is redeemable on our Website within a stipulated period from a time of issuance.

In what scenarios would you not accept any returns?


Kindly be informed that any product purchased from our ‘Sale’ Section are Final Sale and will not be eligible for return/exchange under the Returns Policy except if it's an error on our behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.

We also do not accept returns in following cases

  • If you do not inform us within 72 hours of receiving your shipment and get a return authorization confirmation from our team.
  • If the product(s) is not dispatched within 7 days of receiving the shipment.
  • If you do not report the defective products within 48 hours of receipt of your order.
  • Customized products.
  • Jewelry.

If you do choose to return the product for any reason apart from an inadvertent mistake from our side.

In case you had opted for Free Shipping scheme while ordering the item under question, the Cost of Shipping will be deducted from the refund amount.

Amend your Order


Any amendments can be suggested within 24 hours from the receipt of the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes.

Color and Description Discrepancy


The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. Ethnic-Rack.com believes that every customer placing an order is absolutely aware of these minor variations that may occur in with respect to the actual color of the outfit received.

Embellishment related Issues


Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit, some of them may come loose, hence if you see such situations arise when you unpack or wear your attire, do not worry as it is a common issue.

THE RETURNS AND REFUND POLICY IS NOT VALID FOR WHOLESALE AND CUSTOM ORDERS. SUCH ORDERS CANNOT BE RETURNED OR REFUNDED IN ANY CASE.

 

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